January 15, 2018 Jonathan Jones
"Waylon Wyatt, A & W Heating and Air Conditioning, was assigned to our service claim by our home warranty company after our central heating and air unit stopped functioning in December 2017. Waylon went above and beyond in several regards. First, he came out on a weekend to evaluate our unit and after diagnosing the unit failure, gave us pointers on how we could best manage our home temperature pending claim review. He then helped us navigate the claim communication process with the home warranty company. Having him as an informed advocate in the claim process and as an HVAC professional with years of experience made all the difference. He was able to accurately describe technical aspects of diagnosis, answer all of my questions, and clearly describe all of the most likely scenarios for the claim. He then coached us through what to expect and best actions to take in the claim process. Finally, once the claim was approved for unit replacement, he acted quickly to get the unit installed immediately upon receipt. I knew that Waylon had the best interest for me and my family front of mind the entire time. Professional, courteous, timely, and fairly priced service coupled with excellent communication highlight my experience with A & W Heating and Air Conditioning and Waylon Wyatt."
November 16, 2017 Mike Zowada
"When my split unit of 27 years quit working and was unrepairable I called A&W heating and air. After a brief conversation with the owner he diagnosed my problem and said it was time for a replacement. First thing I thought of was megabucks for a new unit. The next day they came out and looked everything over and told me they would take care of it with a new split unit. With the new unit installed my wife and I were very pleased and quite surprised over the cost of the job. A&W went above and beyond with the service they provided and we're very courteous and professional. I highly recommend A&W for all your heating and cooling needs. Thank again. Mike from Pinson"
September 15, 2017 Joseph Street
"Waylon and Will at A&W installed a AMANA split system for me this Summer at my new home. Very pleased with their work. I recommend these guys for anyone in West TN area. Waylon has built his business on reputation and him be honest with customers with their best interest in mind 1st. Thanks A&W for doing it right the 1st time."
October 20, 2016 David Westover
"They are some of the most knowledgeable and professional guys I've ever dealt with, very prompt service.. Had a unit go out on a Sunday about 4 years ago in the hottest part of July,. They were there on Monday with a new unit , I was chillin that evening. Can't ask for anymore than that ! Good job fellows !!!!"
July 1, 2016 Celeste P