July 16, 2018
"I am so sooooo pleased with the professionalism of this company. They had another job in progress and put every man on it that they could come and work on mine. I had been without air for two weeks in an extreme heat wave while haggling with another a.c. person and insurance co. They came to my home and worked in the rain to put in a new unit. Great guys with the best manners. I can't say enough good!!"
January 15, 2018
"Waylon Wyatt, A & W Heating and Air Conditioning, was assigned to our service claim by our home warranty company after our central heating and air unit stopped functioning in December 2017. Waylon went above and beyond in several regards. First, he came out on a weekend to evaluate our unit and after diagnosing the unit failure, gave us pointers on how we could best manage our home temperature pending claim review. He then helped us navigate the claim communication process with the home warranty company. Having him as an informed advocate in the claim process and as an HVAC professional with years of experience made all the difference. He was able to accurately describe technical aspects of diagnosis, answer all of my questions, and clearly describe all of the most likely scenarios for the claim. He then coached us through what to expect and best actions to take in the claim process. Finally, once the claim was approved for unit replacement, he acted quickly to get the unit installed immediately upon receipt. I knew that Waylon had the best interest for me and my family front of mind the entire time. Professional, courteous, timely, and fairly priced service coupled with excellent communication highlight my experience with A & W Heating and Air Conditioning and Waylon Wyatt."
November 16, 2017
"When my split unit of 27 years quit working and was unrepairable I called A&W heating and air. After a brief conversation with the owner he diagnosed my problem and said it was time for a replacement. First thing I thought of was megabucks for a new unit. The next day they came out and looked everything over and told me they would take care of it with a new split unit. With the new unit installed my wife and I were very pleased and quite surprised over the cost of the job. A&W went above and beyond with the service they provided and we're very courteous and professional. I highly recommend A&W for all your heating and cooling needs. Thank again. Mike from Pinson."